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Iris Chan

Iris has 15 years of marketing experience in agencies and consultancies in the North American and Asia Pacific markets, specializing in the luxury category. She has worked closely with brands including Four Seasons Hotels & Resorts, LVMH, Richemont, Ermenegildo Zegna, Christian Louboutin, Estée Lauder Companies and Ralph Lauren. Her marketing experience spans the areas of branding and communication strategy, digital strategy, market research and analysis, media and editorial planning, as well as online and offline activations. Previously based in Shanghai for over five years, Iris now resides in New York.

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Iris
Chan
Partner & Head of International Client Development, DLG

Iris has 15 years of marketing experience in agencies and consultancies in the North American and Asia Pacific markets, specializing in the luxury category. She has worked closely with brands including Four Seasons Hotels & Resorts, LVMH, Richemont, Ermenegildo Zegna, Christian Louboutin, Estée Lauder Companies and Ralph Lauren. Her marketing experience spans the areas of branding and communication strategy, digital strategy, market research and analysis, media and editorial planning, as well as online and offline activations. Previously based in Shanghai for over five years, Iris now resides in New York.

Latest articles from

Iris

DIGITAL8 min read

Assessing Digital Opportunities in China Amidst COVID-19

As brands continue to grapple with the impact of COVID-19 on their businesses across the globe, DLG Partner & International Client Development Director Iris Chan addresses some of their most burning questions about the China market at the moment.

DIGITAL5 min read

Key Digital Assets Brands Should Leverage in China Now

From diversifying content channels to investing in livestreaming and e-commerce solutions, in the current COVID-19 situation, what should international brands be considering in China and what should they keep in mind as they assess the variety of opportunities?

DIGITAL5 min read

COVID-19: What Can US Brands Learn From China?

While the health crisis continues to stabilise in China, inhabitants of the world’s largest economy are only just beginning to wrap their heads around COVID-19’s impact on life as they know it. What lessons can the US can learn from China, and how can brands adapt to this new normal?

CONSUMERS5 min read

Decoding China: A Western Perspective of the China Opportunity

Chinese consumers account for more than a third of the luxury goods sector’s worldwide revenues, and are still fuelling growth in the sector in spite of the ongoing US-China trade…
DIGITAL4 min read

Social Commerce Innovation: Swarovski’s WeChat Mini Program Case

Collaborating with Tencent and DLG China, Swarovski is the first watch and jewelry brand to leverage mini programs to innovate on social commerce, highlighting their recent Mother’s Day campaign. Since…
EVENTS5 min read

Exclusive Interview: Thibault Villet, Co-Founder and CEO of Mei.com

An insider’s perspective on developing a successful luxury and lifestyle e-commerce platform in China, partnering with Alibaba, and changing the experience for China’s evolving luxury consumer. Leading up to an…
EVENTS2 min read

Social CRM, Connecting With Luxury Consumers Anywhere

In a time when understanding the global luxury consumer is important but daunting, some brands have taken the challenge and turned to social CRM activities to enhance the luxury customer experience no matter where they are.

EVENTS2 min read

Learnings from China’s Biggest E-Commerce Day

Bigger than Black Friday, Single’s Day in China is an online shopping event so massive that brands can’t ignore its sales impact. Wrestling with brand control, high-end and luxury brands…