The key to transforming the physical store lies in driving valued customer relationships, providing personalised in-store services and selling the lifestyle associated with a luxury brand.
Latest articles from
Charlotte
The Power of the 21st Century Woman
Millennial women are taking on different roles and equalling the playing field – and their relationships with brands are also shifting. With women representing 80% of all purchasing decisions, it’s time brands change how they market to this increasingly influential audience.
New EU Data Legislation: What Luxury Brands Need To Know
The introduction of new EU legislation GDPR (General Data Protection Regulation), spells significant challenges in the way we collect and use data. Charlotte Wooding reveals what it means for luxury brands.
Luxury’s Take on International Women’s Day
With the buzz surrounding International Women’s Day last week, several luxury brands rallied support for the female cause to connect with consumers through their shared vision of gender equality.
Wellness: The Changing Face of Luxury
Luxury Brands Aim to Stand Out with Smart Partnerships
Despite slower economic growth, 2016 set the bar high for luxury brands. From Virtual Reality to ethical initiatives, marketers pushed the boundaries when it came to innovations and tech. As we ease into 2017, the challenge for luxury brands will be to continue to innovate in ways that drive engagement and provide unique experiences.
Tech Meets Tradition This Holiday Season
Losing the Personalised Touch: Why In-Store Luxury Experiences Need to Translate Online
When it comes to convenience, online shopping beats bricks and mortar hands down. But it’s a different matter when it comes to personalisation.